RETURNS
Custom orders cannot be returned. Please make sure all information is given and/or typed correctly before an order is placed to ensure your order is just what you wanted before or when we ship! 

 IMPORTANT:
• Returns with defective/wrong items need to be initiated immediately, click here for Return Policy details

PLEASE REVIEW FULL POLICY BELOW BEFORE INITIATING A RETURN

RETURN POLICY 
You have 15 DAYS from the date the order was placed to initiate a return. 

Eligibility Guidelines
To be eligible for return, the product must be unworn, unused, unwashed, and in its original delivered condition (including all labels or tags). The item should be free from any wear, tear, washing, damage, or alterations. Violations include perfume, makeup, animal hair, other odors/stains, or missing tags.  We reserve the sole right and discretion in determining the eligibility for any returns including but not limited to the condition of any returned order.

Returns & Exchanges
• We offer returns on all purchases, excluding final sales. This includes all items on sale. 
• All returns will be corrected and re-shipped or refunded depending on the situation.  
• We do not offer refunds to original payment sources.
• All local pickup orders must be returned in person.
• We offer free exchanges for identical items in a different size or color of your original purchase, pending availability. This excludes all final sale items.

Preorder Items
Items purchased with a preorder item will ship together once the preorder item is available to ship. We will accept returns for orders with preorder items within 20 days of the date they were shipped. Please email shoplaughingwillow@gmail.com to ensure the return process. 

Defective/ Wrong Product
• Please carefully inspect a product upon arrival to assure that it's what you ordered and has no defects.
• If the product you receive is defective, damaged, or the wrong product you are eligible for a return if the defect, damage, or wrong product  is reported within 3 days after the delivery date.

Final Sale
Any products with sale prices or items stated as  'Final Sale' are considered FINAL SALES and are not eligible for any type of return. No exceptions.