The Laughing Willow’s Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-5 business days..
Shipments are not sent during holidays due to USPS holiday closings. We ship Monday through Friday. When we are experiencing a high volume of orders, we will send you an email communication with any further information on delays or not. We are a small business and will do our best to get you what you ordered as quickly as possible.
Shipping rates and delivery estimates
Flat rate shipping charge for every order under $75. Any order over $75 + receives free shipping via USPS.
* Curbside items are Pick Up Only. These include candles, home items/decor and bath and body products. If you are not charged a shipping fee, expect to pick up your order.
Shipment confirmation and order tracking
Directly after placing an order, you will receive a confirmation email. We will send an email with shipping confirmation and tracking number upon shipment of your order.
Customs, duties, and taxes
Customize the following: The Laughing Willow is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Customize the following: The Laughing Willow is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
We do not ship internationally.
Item(s) purchased from The Laughing Willow may be returned for online store credit, in-store credit or a refund based on the following criteria.
- Contact firstname.lastname@example.org within 10 days of receiving your order (according to your tracking number)
- Email must include name, phone number, order number and reason for return and request for refund
- Item(s) must be returned in its original condition with tags attached, unwashed, unworn and unaltered
Once your email is received, The Laughing Willow will send you an email with a return shipping label.
Packaging and Return Instructions
- Print and attach the shipping label to the box covering any previous shipping information.
- Include original invoice in the box with your return item
- Drop off the box at your nearest USPS location within 24 hours of receiving your return label
Receipt of Returned Items
After receiving your return, we will inspect the item(s) for any sign of wear or use and refund the specified form of payment. If an item is not found to be in returnable condition, we will reach out to you with your options.
All returns are processed within 3-5 business days of receiving them.
Any shipping charges on your original order are nonrefundable.
All returns will be assessed a $6.95 restocking fee.
Exchanges and returns for store credit will NOT be assessed a restocking fee.
You will receive an email confirmation after your return has been processed.
All sale items are final sale with no return options.
Intimate wear and swim wear are all final sale and may not be returned for credit or exchange.
The Laughing Willow reserves the right to determine eligibility for returns and to update this policy at any time without notice.
The Laughing Willow is not responsible for any return packages that are lost or damaged.